FAQs • Lake County State Attorney, IL • CivicEngage

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Can the State’s Attorney’s Office or local law enforcement help me get back into my computer?: No. Unfortunately, ransomware is an extremely sophisticated malware that uses encryption that is unbreakable. Neither the Lake County State’s Attorney’s Office, nor your local law enforcement can break the encryption.

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Ransomware

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1. How do criminals install ransomware?: Ransomware is usually installed when you open a malicious email attachment, or when you click a malicious link in an email message, instant message on a social networking site, or any other website. Ransomware can even be installed when you visit a malicious website. Please visit Microsoft's webpage about ransomware for more information.

2. Can the State’s Attorney’s Office or local law enforcement help me get back into my computer?: No. Unfortunately, ransomware is an extremely sophisticated malware that uses encryption that is unbreakable. Neither the Lake County State’s Attorney’s Office, nor your local law enforcement can break the encryption.